Returns & Refunds

100% Money-Back Guarantee
We stand behind everything we sell. If you’re not satisfied for any reason, return it within 30 days of delivery and we’ll refund 100% of your order total (items, tax, and any original shipping) once the return arrives at our facility. No restocking fees.

How to Start a Return (RMA Required)

1. Email support@buyworleys.com with your order number and the item(s) you’re returning.

2. We’ll reply with simple return instructions and an RMA (return authorization) number.

3. Customer pays return shipping. Please use a trackable service and keep your receipt.

Items sent back without first requesting an RMA may be delayed.

Where to Send Returns

Returns Dept
1133 Lenox Ct
Cape Coral, FL 33904
United States

Condition of Returns (Opened/Used Is Okay)

Send items back in the condition you received them and include all parts, accessories, and packaging when possible. Opened/used items are still eligible for a full refund under our 30-day guarantee. For liquids, please re-seal caps and bag items to prevent leaks in transit.

Damaged, Defective, or Wrong Item (14-Day Window)

If your order arrives damaged, defective, or incorrect, contact support@buyworleys.com within 14 days of delivery with a brief description and photos. We’ll make it right—typically with a free replacement or a prepaid return label and full refund.

Exchanges

Need a different item? The fastest method is to return the original (per above) and place a new order.

Refunds

As soon as your return arrives at our facility, we’ll issue a refund for 100% of your order total to your original payment method. Most refunds post within 3–10 business days, depending on your bank or card issuer.

Product & Shipping Safety Notes

• Our products are not hazardous or flammable.

• For liquid returns, tighten caps and place items in a sealed bag, pad well, and use a sturdy box to comply with carrier guidelines.

Questions?

We’re here to help: support@buyworleys.com